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document.write("<ul class='list'><li><a href='http://www.tech2mgr.com/managerial/CRM/Introduction_to_CRM-1.html'>Introduction to CRM</a></li><li><a href='http://www.tech2mgr.com/managerial/CRM/Courtesy_and_Customer_Service.html'>Courtsey and Customer Service</a></li><li><a href='http://www.tech2mgr.com/managerial/CRM/Customer_Complaints-1.html'>Customer Complaints</a></li></ul>");